Customer Information

If you have any questions whatsoever, please call us on 020 8133 5588 between 10am and 4pm. During busy times, a voicemail system operates – kindly leave a message and a member of our team will contact you within one business day.

Alternatively, you may email us at or write to us at:
Lampcraft Ltd., The WE Hub Building, Redbourne Avenue, London N3 2BS


All OttLite products come with a two-year limited warranty on fixtures and a one-year limited warranty on tubes and bulbs.

Shipping & Delivery

Postage and packaging is completely FREE to any address in the UK. We aim to deliver within 10 working days of receipt of order, although in practice it is usually much earlier. In the unlikely event of any delays in mailing your order, will be in touch with you via e-mail. Items are usually shipped via Royal Mail or specialist courier.


If you are not completely satisfied with any of our products, please return the item in its original condition for a full refund or replacement item within 7 days of receipt of order. Please note that unless the item is faulty, we are unable to refund shipping costs. Your statutory rights are not affected. Please call us on 020 8133 6680 or e-mail us before returning any unsatisfactory or faulty items back. We aim to process all returns/refunds within 7-10 working days of receipt.

Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

We do not store credit card details nor do we share customer details with any 3rd parties.

The Information We Collect

This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages may include:

Email address
Phone number

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected may include:

Phone Number

We do not store credit card details nor do we share customer details with any 3rd parties.

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by logging in to your account. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.